Pocket doorframes with lifetime warranty

Requirements for recognition of lifetime warranty:

• The contractual warranty only applies to replacements of faulty products or product parts and is valid if the door frame has been installed and used properly. (Does not apply to the installation/removal of the door frame and other services.)
• The warranty applies to the pocket door frame, the carriages and the installation pack. Other accessories for pocket door frames are covered by a 2-year warranty. 
• The product must have been installed in accordance with the installation manual enclosed with the JAP pocket door frame. 
• The warranty does not apply to pocket door frames that have been inexpertly installed, mechanically damaged (during handling or transport) or to pocket door frames used in contradiction with the intended use (i.e. used improperly).
• The customer must submit a proof of purchase. Also the complaint about the pocket door frame must be filed at the place where it was purchased.   
• JAP FUTURE does not cover the expenses for the removal of the defective product or installation of the new pocket door frame.
• The replacement product will be delivered within 30 days of the defect being reported (complaint filed).
• JAP is not liable for damage to the casing or the door during the removal of the pocket door frame.

It is also necessary to take a picture or record a video showing a visible defect on the product. If you find a defect, we recommend first contacting JAP's complaints department; some defects can be easily eliminated without the need to remove the entire pocket door frame. The customer then files the complaint at the point of sale where the pocket door frame was purchased. 

Instructions for using pocket door frames:

• Use only in interiors where temperature does not dropbelow 10 °C (even for a short time).
• Pocket door frames must not be installed in a humid environment.
• must be used in an environment that meets the requirements for "Climate I" (difference in temperature between rooms under ca. 5 °C and difference in humidity under +/- 20 %), recommended maximum brickwork, plaster and floor humidity of 5 %.
• Do not exceed the maximum load-bearing capacity of the carriages – 120 kg.
• Avoid making sudden, heavy impacts with the door leaf: these may damage the product.
• Control the door gently, not forcibly.
• Use only for purposes the product is designed for (for inserting sliding doors when open).
• Do not modify or otherwise tamper with the structure of the pocket door frame.
• The surface of the products must be protected from contact with sharp objects that might damage the surface finish.
• Prevent impacts against or collisions with products that may cause deformation or mechanical damage.
• To clean the exposed surfaces of the product, use a moist cloth, or water with detergent that does not contain organic solvents or abrasive admixtures.
• Normal use guarantees long life of the pocket door frame.